American Freight Furniture, Mattress, Appliance

Tyler was AMAZING! As soon as I walked in the store he immediately greeted me and asked what was I looking for I informed him on a bedroom set. He walked me over and told me which set comes in king size since I was looking for a king bedroom set. The service was so awesome Travis even got me to buy a kitchen table that I didn’t need but loved the set!! These two men are awesome and made my shopping so easy and convenient I even purchased a warranty and I NEVER do that ! This is what you call true salesmen! I cannot wait to get my items delivered ! Thank you American Freight!

I went in the store today on a whim hoping I could find a washer and dryer that suited my needs. Tyler acknowledged me as soon as I walked in and answered all questions I had about products, financing, and warranties. I applied and was approved within about 5 minutes. Tyler went through all payment options with me and assisted filling out final paperwork if I had a question. I walked in today with a purse and two kids and left with a brand new GE washer and dryer and a 3 year protection plan. Thanks American Frieght and Tyler for all your help today. Moving is stressful and this simple and easy process took one more thing off my checklist. Check them out if you were in doubt.

As I entered the Store, I could tell there was new management. The Store was very clean and priced. Great Customer service. My Salesman was Tyler. He was great! Got me in and out. The Manager Jackson assisted me with my second purchase and was great and knowledgeable. Loading also was fast. Definitely will be back. Total Store Transformation since my last visit. Great Job!

**THIS BUSINESS DOESN'T EVEN DESERVE THIS ONE WORTHLESS STAR I HAD TO SELECT TO EVEN POST THIS REVIEW!!! AMERICAN FREIGHT IS ABSOLUTE GARBAGE!!!!!** DO👏NOT👏EVER👏PURCHASE👏FURNITURE👏FROM👏 American Freight Furniture and Mattress (1708 Wylds Rd, Augusta, GA 30909)👏 This store has treated me with the absolute worst respect and provided the utmost despicable customer service I have ever received as a customer. I placed an order for a bedroom set on 09/29/23, and including the fee to have them deliver our furniture to set everything up and put everything together, the total came out to almost $1,400. I was told our delivery would be in on Saturday 09/30/23 and the associate at the register even expedited our order to be delivered before 3:00pm. Well 2:45pm rolls around and I have heard nothing, so I called the store to find out what the ETA was going to be on our delivery, and the associate I spoke with basically said it's on the truck but he doesn't know when it'll be delivered. Great, thank you for your help buddy👍😑 5:30pm rolls around and still no delivery, and no call as to when the furniture would be delivered. So I called them again. This time, it was a female associate who says that the delivery guys were currently loading the truck and our order would be delivered within 1-2 hours. Which confused me, because the previous associate I spoke to at 2:45pm said our order was already on the delivery truck and on its way?🤔 Well 2 more hours later and still nothing - no phone call updating me on the status and no delivery. So I call the store AGAIN. This time, they refuse to answer the phone - I called 12 times. In the meantime, I receive a phone call from an unknown number, so I answer it, and it's the incompetent delivery driver who begins to give me every excuse as to why it's now 7:30pm and they still haven't delivered our furniture, stating that they "noticed" one of the pieces we ordered was broken, to which I cut him off and said,"I don't CARE about the broken piece at this point, I need our bed delivered and put together because we literally have NOTHING to sleep on right now!" To which he replied, "WHOA WHOA there's no need to be disrespectful!!" and then proceeds to hang up in my face!!!!! I called him back twice, to which he sent me to voicemail both times, then texted me and told me not to call him again or I would be blocked. WOW okay! So, Jackson calls him and he answers, and said because I was hostile it was "against his religion" to deliver the furniture. I'm sorry....against your religion???? How does that even make sense??? So delivery never occurred Saturday OR Sunday. So I proceeded to contact corporate yesterday to explain the issue as to what happened and have them rectify the issue. The corporate associate I spoke with contacted the store I purchased the bedroom set from to get their side of the story, and returns on the line with me and proceeds to tell me, "They said you were incredibly hostile, making the delivery drivers uncomfortable to come deliver your furniture. They said you can either receive a refund on the delivery and set up fee and come pick up your furniture (to put together ourselves) or receive a refund on our entire order and purchase a bedroom set elsewhere. Are you kidding me????? YOU, as a corporate employee, are going to allow this store to refuse service to a customer because they were clearly upset and honestly had every right to be and it caused your male employees to be "uncomfortable" delivering furniture to their home??? I'm a freaking female!!! What am I going to do??? Shoot them??? Like get real! I never threatened anyone. I was upset yes, but I was never "hostile". This company is such a joke, and their corporate office won't do a thing to correct any issues. I've been told 3 times that the regional manager would be reaching out to me. Have they???? HA - of course not! They literally don't care about customer service or their customers. Absolute joke. I literally hate them so much it makes me ill.